10 Things to Know Before Having Your Car Repaired
  1. Your car is the second largest investment you're likely to make. Preserve its value by having it repaired professionally.
  2. Never drive a car that could by unsafe because of damage.
  3. Some insurance companies want you to visit their drive-in claims center first. It is better to leave you car at our shop and ask that the insurance company inspect the car here.
  4. You are not required by law to obtain more that one estimate or appraisal.
  5. You have the right to go to the repair shop of your choice. Your insurance company cannot suggest or require you to go to a particular repair shop.
  6. Differences in repair estimate are common. A lower estimate may not include all necessary repair work, If you're not sure why one estimate is different from another you've received, please ask us.
  7. Choose a repair shop that has uni-body repair equipment and is certified by I-CAR and
  8. Ask if the shop will be using genuine manufacturer replacement parts, or counterfeit parts.
  9. Ask if the shop offers a lifetime warranty 
  10.  Let us help you negotiate your claim with the insurance company.

What To Do If You're In An Auto Accident

No one wants to think about getting into an accident. We all know we are the world’s safest drivers. According to the National Highway Transportation Safety Administration last year there was an estimated 6,303,000 policed reported accidents. You’re probably going to be involved in an auto accident sometime in your life and if you're in your 20s it's probably going to be sooner than later. So lets learn what to do.

Check yourself, your passengers and the occupants of any other vehicles involved for injuries. If injuries occur, call 911, and a dispatcher will instruct you from there. If there are no injuries and all vehicles are drivable it is considered a non-reportable accident and you don't have to report it to police. If you are obstructing traffic or diverting attention away from other drivers, move your vehicle to a nearby parking lot and exchange names, phone numbers, and insurance information.

Repairs to your vehicle can be very expensive so you’re probably going to have to file a claim with your insurance company. Be prepared, Insurers train you to call them first for advice that works only to their advantage, not yours. Your phone call alerts the insurance company's financial defense team to go into play. Their job is to defend them and manage you, your information,  your time, your perception and your money. Insurers may stall and waste your time or they may send you to their discount repair shop to protect their own losses, not yours. You have the right to go to the repair shop of your choice. You are not required to go to a repair shop selected by a claims adjuster and you are not required to get more than one estimate. However you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damage prior to repairing it.

In the event of a loss, you, the consumer, have far more rights than obligations. Depending on the circumstances, claims can be handled in any number of ways. Are you the claimant? Are you the insured? Do you file the claim with your insurance company? Do you file the claim with another insurance company? Do you pay the deductible or does the insurer? Or is it a combination of both?

If you are involved in an accident call Troy's collision services, Inc. We have over 27 years' experience in the collision repair and the insurance industry. We will help you understand your options so that you can make the best decision.


1010 Mowere Road
Phoenixville, PA 19460
 (610) 415-9401 • (610) 917-3066

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